Virgin Media Wall Socket Example 2. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Some of the cables hanging out the wall were cut off after the house improvements. Broadband and TV deals. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. i received an installation kit for my broadband but my property. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Turn on and start the Box. There should be a wall mounted box somewhere inside that has an F socket on it. sounds like the installer wanted to make money. Thank you for your response @andrewmonkie. You can workaround it simply without the need for a cable. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. Well I can't seem to find anything like that and the closest thing I can find is a. My Virgin. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Then unplug the power cable – keep these together. I’ve just been to the property but not sure these are the right sockets. Plug the cables into the hub. Security matters. . Virgin Media; My Virgin Media; Shop;. on 03-08-2020 18:05. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Hi , Thank you for getting back to me via private message. Hi @ZBEL . Please allow me to send you a PM so I can look into this further for you. Account - Mobile. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. However when I plug in the cable to it the lights flash for a second or two diff. No Virgin Media Wall socket . Hi there , welcome to our forum and thanks for your post. Account - Cable. Manage Your Account. Forum; Apps. No virgin media wall socket in QuickStart,. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It might though take from a couple of days to a week to then get the tech visit. Thank you for the tel no. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Ethernet is ideal & recommended, reliable wireless is fine. Switched On Families. i opted for the self install, however on inspection we - 5180915. Hi, I'm a new customer. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Do I need an adaptor to make this work? - 5203754. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. The Hub 3 has arrived but the broadband spli. com. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Don’t plug the power cable into a plug socket yet. Estonia and the Netherlands have already switched. Chatter and natter. TV box - 15 mins. . The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. That looks like a Sky dish cable. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I was never asked if I had a wall box. Wall Socket. I just got Virgin Media kit and read all information carefully and checked - 5200805. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . Sign in . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 168. Go to Account settings, then Account details b. #12. Browse Virgin Media Virgin Media Community. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. Probably for a TV box connection. on 01-12-2022 11:22. Security matters. I can only find the TV socket. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. I could connect it in my house self install. Choose the best spot for your wifi hub. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. I just have a short coaxial cable on my wall, and it has a male end. Ignore all the options and don't press any. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. A TV360 box requires 3 connections. You can also check for a loose cable as not all properties have a socket. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Manage Your Account. Plug the cables into the Hub. My Virgin Media App. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Hi , Thank you for your post and welcome to our community forums. Chatter and natter. Stream from Virgin Media. I don't see a Virgin Media Wall Socket anywhere in the house. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. The UK isn’t the first country to make this move. in Networking and WiFi yesterdayGo to solution. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Martin_N. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Could someone let me know if this can be sorted? - 5306935. A master socket is the main socket for the phone line in your home, not an extension socket. TV on the go. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Tudor. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Thanks for your post. I really want to sign up now before I move into. You’ll need an adapter to get your fibre landline service up and running. Security matters. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Everything is converted to specialised triple screened coaxial cable. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . I’ve tried calling but the people I’m connected to keep hanging up. . Once a SIM card is inserted it operates like a mobile broadband router. Manage Your Account. Client62. VM don't use fibre inside the property. If however the socket itself has been removed you will need assistance. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Explain what needs to be done and book an engineer visit. Tuning in. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Is there likey to be any problem with this, such as degraded of weaker quality or speed. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Will an engineer h. i dont have the box on the wall that you need to plug it into - 5040054. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Browse Virgin Media Virgin Media Community. Here you’ll find all the help you need for Virgin Media related problems and issues. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. I don’t have the virgin media socket in my wall MU54. I. #12. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Or r. Manage Your Account. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Account - Cable. 0 Kudos. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I moved house with my family and we wanted to move to Virgin Media. Once a SIM card is inserted it operates like a mobile broadband router. A master socket is the main socket for the phone line in your home, not an extension socket. My Virgin Media App. - 5250024 You can also check for a loose cable as not all properties have a socket. But I don't have a splitter or any 'Virgin media socket'. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Hi. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Virgin Media; My Virgin Media. Need to contact Virgin Media Customer. See full list on itblogpros. Stay safe online. Joining in Options. Tech Chatter. Broadband. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. You can purchase a mobile internet dongle from a number of UK networks. You can purchase a mobile internet dongle from a number of UK networks. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Hello, i registered VM broadband and scheduled to delivery on 1st September. Networking and WiFi. Select the correct HDMI input for your box. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. While doing that. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. Should I cancel and request an engineer to install. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Learn more. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Switch on your TV, then using your own TV remote press the Input, AV or Source button. You. Or if the other end of the white cable is in a more useful. . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. --. Manage Your Account. Turn on and get connected. Make the call to the Virgin automated number. My Virgin Media App. Wall socket. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Virgin Phone Switchover. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My order is p. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tudor. Stay safe. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. It is possible to re-enable the existing sockets with this CV21 upgrade. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Is the socket broken? I can't see another photo like this one from searching. Turn on and start the hub. Solved: Hey, I've recently received my new broadband hub. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Manage Your Account. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Call the Pre-installation and delivery team on 0800 052 1734. I had a look everywhere and I don't have a virgin media socket in my flat. Step 2: Order your Sky Broadband service. Quickstart is the quickest and easiest way to setup our services. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. SpeedDamaged Wall socket. Stream from Virgin Media. I'm sorry to hear you're having these. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. It is possible to re-enable the existing sockets with this CV21 upgrade. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. The block box on second picture is an amplifier for terrestrial TV. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Account - Mobile. Switched On Families. on 23-10-2022 13:36. I’ve got. No setup fee. Stay safe online. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Part 1 when you activate The Signal. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. Hi folks looking for a little help from someone in the know. No setup fee is available on all bundles, broadband & phone, and broadband only packages. . If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Security. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't have a Virgin wall socket. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Hi there @vmcusto1, welcome to our forum and thanks for your post. I can only find the TV socket. Getting Connected with Virgin Media is easy when you have a wall socket. Options. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Hi @Bannie1 . I don't work for Virgin Media. Welcome to the community forums. 0 hub but i have a small problem. All forum topics; Previous topic; Next topic; 1 REPLY 1. signed up and was given the option of self installation. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Networking and WiFiNo virgin media wall socket. locate your external wall mounted omnibox and trace where the cables from it enter into your property. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Online chat: You should see the option to start a chat on Virgin Media's website. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A RJ45 connector to BT socket would not be the right connection unfortunately. We have the quickstart pack but sadly cannot get broadband set up and working. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Like the TV cable we have too. I can’t take it off by myself so I called 0800 953 9500. I just moved into a new apartment, and bought a broadband from virgin media. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). I have tried them all with the cable, but they do not work. It is likely you will be waiting a few days. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Follow these steps to install your virgin Media Broadband, TV and Phone service. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. on 12-10-2022 15:38. Options. But this is provided you already have an undamaged Virgin Media socket. Browse Virgin Media Virgin. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. You can also visit our page on how to book an engineer to learn more. Options. You already have Virgin socket in the house. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Networking and WiFi. Account - Mobile. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The new Stream box will connect wirelessly to the internet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My Virgin Media App. Vonage 2nd line. I have received my quick start-up kit. Let us know if you'd like to go ahead with that. #5. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. kkd1. The internal wall boxes are mostly oblong. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. But I. 1: Co-ax cable carrying live broadcast TV channels. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media: TiVo® service. The problem is t. Welcome to the community forums. Stay safe online. on 17-12-2022 10:39. 0. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. . But I have no Virgin Media Wall socket in my house. You need an aerial and an RF feed from it. We can assist further publicly for now with your Wi-Fi issues. Browse. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Solved: Hello, ive tried calling and cant get through to book and engineer. Reply. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. on 01-12-2022 11:22. However, I do not have any of the specified wall sockets available. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Red light means a connection issue. Problem solved? Click to mark as a Helpful Answer,. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Browse Virgin Media Virgin Media Community. I ordered a broadband only package because it said I could self install the kit. I have been given other details for the account such as the account number/area code and. I'm here to share knowledge, I don't work for Virgin Media. QuickStart, set up and connections. Broadband and phone deals. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Can anyone - 5437858. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. No virgin media wall socket; Options. Manage Your Account. The new Stream box will connect wirelessly to the internet. Back a step. Manage Your Account. 0. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. You’ll then be able to use your same old phone to make. Virgin Media; My Virgin Media; Shop; Help;. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Push fit the VM-supplied lead onto the socket. I don’t seem to have a Virgin Media Wall socket in my house. VM BB TV Landline. Virgin Media; My Virgin Media; Shop;. We'd love to assist with this, I will send you a PM here soon so we can look into what's. There are no virgin sockets on the wall. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have signed up as a new user for Virgin Fibre. Options. The package was delivered but there is no wall socket for me to plug into. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. So, a 50 minute broadband, TV and phone. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Yesterday I received a 'final demand for payment', stating that I owed some £32. From there it is going into the white distribution amplifier. These are the parts I could find, they were screwed into the end on the coaxial cable. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Account - Cable. Reply. 0 Kudos.